Sample 1

Skills and Abilities

Telephone and Customer Relations

• Proven ability to handle a heavy load of calls processing 60 + calls per hour.
• Excellent organization and communication skills.
• Adept at handling customer inquires and complaints, able to diffuse the most complicated of situations.

Personal

• Enthusiastic, energetic, dependable, and goal-oriented.
• Work well on individual and team projects.
• Enjoy challenging tasks; quick learner.
• Thrive in a fast-paced, high-energy environment.
• Able to execute a number of projects simultaneously.
• Effective self-management skills able to prioritize assignments and work efficiently under time constraints.
• Computer literate with knowledge of Windows, Microsoft word, and Lotus Notes.

Education

Bridgewater State College, Bridgewater, MA

• A Junior Majoring in Business Administration

Professional Experience

Herb Chambers Honda/ BMW, Boston, MA, 8/94 - 11/95
Customer Service Representative / Receptionist

• Proficient in the use of a complicated telecommunications system.
• Recorded auto inventory, updated customer files, booked appointments and performed accurate date entry utilizing state of the art computer system.
• Organized and maintained the appointments for sales consultants, mangers, and service advisors.

Cole Key Corporation, Braintree, MA, 7/93 - 5/94
Customer Service Representative

• Provided up to twelve customers per hour with specialty request, including personal gift selection, customer engraving and key making.
• Updated monthly-computerized inventory with the highest level of accuracy.
• Maintained accurate opening and closing procedures.

Cardinal Cushing Hospital, Brockton, MA, 7/93 - 12/93
Volunteer

• Assisted patient with activities of daily living and enjoyment, ensuring they were kept in high spirits.
• Delivered flowers, mail, and newspapers to patients.